TL;DR: Lots of content, but UI/UX fail.

The user interface for Amazon Music is terrible and lacks basic functionality (and there’s a disparity of what functionality exists across platforms). The general usability is poor — it is difficult to navigate content, tool tips were not consistently displayed on mouseOver, and there’s no easy way to select a genre and see various artists/albums/releases.

There is no simple way to find and queue music. There is no way to sort albums by release date to identify the latest albums from an artist. There is minimal information about the album displayed when you ‘View album’. You cannot play music to other devices — the search/queue function on the web platform is far better than the functionality in the FireTV app, but I am then stuck streaming to my laptop.

Removing an item from ‘My Music” required too many clicks – the quick actions on the album say ‘Add to My Music’. To remove it required clicking the hamburger button, selecting ‘view album’, clicking another hamburger button, then selecting ‘Remove from My Music’.

We experienced many bugs on the web app when adding an album to ‘my music’ (the album did not appear at all. Or the album did not appear *but* the item count was incremented — so it said there were 6 albums but only five albums displayed. Or the album did not appear, the item count incremented, and one of the already-added albums was listed twice).

When searching for an artist, selecting them in the “artist” section does not list albums from the artist. You have to scroll *past* the ‘artists’ listing and select the artist under “Albums” to view their albums.

I have not been able to find a way to “train” the suggestion algorithm. While I expect the algorithm is trained as we listen to music and possibly skip songs, I would like to be able to select genres or bands that I do not like. There’s no reason to show me four different country music channels if I do not listen to country music.

On the FireTV app, a video history of Biggie Smalls was promoted. We could not find a “Video” section to see what other video content is available.