Simplified Outage Reporting

We’ve lost power the past few days — I think that’s because the forestry crew is clearing a few trees that are down on the power lines, but I don’t know so we report the outage. First Energy has a really cool way of reporting outages — you use SMS to register your phone with your account. Once the phone is registered to an account, you can text “OUT” to their short code. There’s a short code to register for outage notifications, status alerts. So when the power went out today, it took about three seconds to report the outage. No walking through the IVR to report the outage online. I hope to see more companies doing this in the future.

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